Connect your helpdesk once and every screen in the office shows what matters right now: how many conversations are open, how many wait too long, what came in and got solved today, how fast the first reply was and how happy customers are. Per mailbox, group, team or channel.
Start free, 1 screen includedFree plan, no credit card required. Paid plans from €5/month.
Live support numbers from Help Scout: open, waiting, solved, reply speed and satisfaction
Live support numbers from Zendesk: open, waiting, solved, reply speed and satisfaction
Live support numbers from Freshdesk: open, pending, past their due date, solved, time to solve and satisfaction
Live support numbers from Intercom: open, waiting, snoozed, solved, reply speed and satisfaction
Live numbers from Trengo: open, unassigned, solved and the split per channel, WhatsApp included
Open, unassigned and waiting too long, in numbers big enough to read from the coffee machine. The board refreshes every 3 minutes.
First reply time, time to solve, first-contact resolution and satisfaction over the last days, with the trend against the period before.
Customer names, subjects and messages never leave your helpdesk. The screen shows counts and averages, nothing else.
Help Scout, Zendesk, Freshdesk, Intercom and Trengo, each as its own plugin with the same board, layouts and alerts.
Yes. Pick several mailboxes, groups, teams or channels and choose Combined (one set of numbers), One at a time (each department in turn, full size) or Side by side (up to three columns).
Only if you add the per-agent tiles on purpose. They are never on by default, so a board in a shared office does not put individuals on the wall unless the team wants that.
The bell next to a tile sets an amber bound, for example Unassigned above 5 or Satisfaction below 90. The tile turns amber on the screen when the bound is crossed.
Put your support numbers on a TV: open, waiting, solved, first reply time and satisfaction from Help Scout, Zendesk, Freshdesk, Intercom or Trengo. Live, read only, free plan available.
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