A Help Scout TV dashboard for the support team: how many conversations are open, how many wait too long, what came in and got solved today, how fast the first reply was and how customers rated you. Connect with an App ID and App Secret from My Apps, pick your mailboxes and the board is on the wall.
Free plan, no credit card required. Paid plans from €5/month. Plugin version v1.9, released 2026-09-23.
The queue right now. Waiting too long turns amber after 4, 8, 24 or 48 hours, you choose.
With the trend against yesterday and last week, and a 7-day line under the Open count.
Over the last 7 days, from the Reports API when your plan includes it, computed from the conversations otherwise.
Solved on the first reply, and the happiness score over 30 days with the number of ratings.
Where the work comes from: split the open conversations by mailbox, by email, chat or phone, and by tag.
Snoozed, spam today, chats waiting, phone today, customers helped today, negative ratings today, open per team, replies per agent, Docs searches without result.
Open your profile menu, choose My Apps and create an app. Copy its App ID and App Secret.
The connection test shows what the app can read. Then pick which mailboxes count on this board: one, several or all of them.
Drag the tiles into your order, star the two that deserve to be big, pick a design and push the board to a screen or a playlist.
Only totals reach the screen: never a customer name, a subject or a message. The app is only ever used to read. Credentials are sealed on our servers, only ever used to read, and never shown again after you save them. Revoke them on the platform side at any time and the board simply stops.
TVpilot turns the hardware you have into a managed screen: an Amazon Signage Stick with the TVpilot app, a Raspberry Pi with one command, a Fire TV Stick or Android TV, or simply the browser of a smart TV. One player URL per screen, managed from the dashboard.
This plugin is included in every plan, the free one too. You pay for screens, not for integrations.
Try TVpilot on one screen, for as long as you like.
Free, forever.No credit card. Try it on one TV.
For a shop, practice or restaurant with a few screens.
3 screens for €5.Each extra screen €2 per month.
For offices, schools and chains, with every Premium feature.
10 screens, all Premium.Review walls, triggers and the emergency alert included.
For organizations with a team, approvals and many locations.
Your whole team, safely.Roles for every colleague, and nothing goes live without approval.
€17.08 per month
For 3 screens you pay €5 per month on Starter. At a typical per-screen price for the same features that is €22.08.
Compared with typical per-screen prices for the same features: $8 standard, $12 with premium features, $15 with a team and approvals, per screen per month, billed yearly, converted at €0.92.
Yes. Pick one, several or all mailboxes after the connection test, and change that later in the editor. With two or more mailboxes you choose Combined (one set of numbers), One at a time (each mailbox in turn at full size, switching every 10 to 60 seconds) or Side by side (up to three columns).
No. When your Help Scout plan includes the Reports API the speed and satisfaction tiles come from there. Otherwise TVpilot calculates first reply time and time to solve from the conversations of the last 7 days, and satisfaction from the ratings on your replies.
Only if you add the per-agent tiles (open per agent, solved per agent, replies per agent). They are never on by default. Use them where the team agrees with that.
Every 3 minutes. The screen keeps the last known numbers through a connection hiccup, so a wobbly Wi-Fi moment never shows an empty board.
Yes, under My Apps. Delete the app there and the board stops at once.
Yes. The board is a slide. Put it in a playlist with your promos or the weather, or give it a screen of its own in the support area.
Help Scout numbers on a TV: open, waiting, solved, first reply time and satisfaction, live on any office screen. Connect in 5 minutes, free plan available.
Help Scout is a trademark of Help Scout PBC. TVpilot is not affiliated with Help Scout.