Zendesk keeps the tickets, TVpilot puts the numbers on the wall. Connect with your subdomain, the email address of an agent and an API token, pick the groups that count and every screen in the office shows the queue, the speed and the satisfaction of your support team, refreshed every 3 minutes.
Free plan, no credit card required. Paid plans from €5/month. Plugin version v1.0, released 2026-09-24.
The live queue per group. Waiting too long turns amber after the number of hours you set.
With the trend against the previous period and a 7-day line under the Open count.
Averages over the last 7 days from the ticket metrics Zendesk records, plus first-contact resolution.
Good ratings as a percentage over 30 days, the number of ratings and negative ratings today.
Spam and suspended tickets that came in today, so nobody has to open the suspended view to know.
Where the tickets come from: split the open tickets by group, by email, chat, phone or web form, and by tag.
In Admin Center open Apps and integrations, Zendesk API. Enable token access and add an API token. Copy it.
Your subdomain (company.zendesk.com), the email address of the agent the token belongs to and the token. A light agent with view rights is enough.
Test the connection, choose which groups count on this board, pick your tiles and push it to a screen.
The screen shows counts and averages, never a requester, a subject or a comment. The token is only ever used to read. Credentials are sealed on our servers, only ever used to read, and never shown again after you save them. Revoke them on the platform side at any time and the board simply stops.
TVpilot turns the hardware you have into a managed screen: a Raspberry Pi with one command, a Fire TV Stick or Android TV, or simply the browser of a smart TV. One player URL per screen, managed from the dashboard.
Every plugin is included in every plan. You pay for screens, not for integrations.
Start on the free plan and stay there as long as you like. No credit card, no trial clock.
Any plan with API access. The board reads tickets, groups, users, satisfaction ratings and suspended tickets through the standard Support API.
Yes. Pick several groups and choose Side by side for up to three columns, One at a time to switch between them every 10 to 60 seconds, or Combined for one set of numbers.
Only when you add the per-agent tiles on purpose. A board in a shared office shows totals unless the team decides otherwise.
A dedicated agent for the board is cleanest: a light agent with view rights. The board reads with that user's rights and stops when you delete the token in Zendesk API.
The board refreshes every 3 minutes and keeps the last known numbers on the screen through a connection hiccup.
Yes. Both are slides in the same playlist, or side by side on two screens. Many teams pair the support board with the sales board.
A Zendesk wallboard for the office TV: tickets open, pending and waiting too long, new and solved today, first reply time, first-contact resolution and satisfaction. Read-only API token, free plan available.
Start free with TVpilotZendesk is a trademark of Zendesk, Inc. TVpilot is not affiliated with Zendesk.