A Freshdesk wallboard that shows the support team what Freshdesk knows: how many tickets are open and pending, how many are past their due date, what came in and got resolved today, how long resolution takes and how customers rated you. Connect with your domain and API key, choose the groups that count and put it on any screen.
Free plan, no credit card required. Paid plans from €5/month. Plugin version v1.1, released 2026-09-24.
The live queue for the groups you picked, in numbers readable from across the room.
Tickets whose due date has passed, straight from the Freshdesk due_by, so an SLA breach is visible before the report.
With the trend against the previous period and a 7-day line under the Open count.
The average over the last 7 days, computed from the resolution timestamps Freshdesk records.
Happy responses as a percentage over 30 days from your satisfaction surveys, with the number of responses.
Spam received today, and the open tickets by group, by email, phone, chat or portal, and by tag.
In Freshdesk click your profile picture, open Profile settings and copy the API key shown on the right.
Your Freshdesk domain (company.freshdesk.com) and the key. It reads with the rights of your agent role; a view-only agent is enough.
Test the connection, choose the groups that count, pick your tiles and push the board to a screen.
Only totals reach the screen: never a requester, a subject or a reply. The key is only ever used to read. Credentials are sealed on our servers, only ever used to read, and never shown again after you save them. Revoke them on the platform side at any time and the board simply stops.
TVpilot turns the hardware you have into a managed screen: an Amazon Signage Stick with the TVpilot app, a Raspberry Pi with one command, a Fire TV Stick or Android TV, or simply the browser of a smart TV. One player URL per screen, managed from the dashboard.
This plugin is included in every plan, the free one too. You pay for screens, not for integrations.
Try TVpilot on one screen, for as long as you like.
Free, forever.No credit card. Try it on one TV.
For a shop, practice or restaurant with a few screens.
3 screens for €5.Each extra screen €2 per month.
For offices, schools and chains, with every Premium feature.
10 screens, all Premium.Review walls, triggers and the emergency alert included.
For organizations with a team, approvals and many locations.
Your whole team, safely.Roles for every colleague, and nothing goes live without approval.
€17.08 per month
For 3 screens you pay €5 per month on Starter. At a typical per-screen price for the same features that is €22.08.
Compared with typical per-screen prices for the same features: $8 standard, $12 with premium features, $15 with a team and approvals, per screen per month, billed yearly, converted at €0.92.
Any plan with API access. The board reads tickets, groups, agents, satisfaction ratings and the spam folder through the standard Freshdesk API.
The Freshdesk API exposes resolution timestamps but not a reliable first-response timestamp per ticket, so the board shows time to solve and leaves first reply time out rather than guess.
Yes. Pick several groups and choose Combined, One at a time or Side by side (up to three columns). Each column is headed by the group name.
Only if you add the per-agent tiles. They are off by default.
Every 3 minutes, with the last known numbers kept on the screen through a connection hiccup.
Open the board in TVpilot, choose Replace keys under Connection and paste the new key. The old one stops working the moment Freshdesk resets it.
Freshdesk numbers on a TV: open and pending tickets, overdue, new and resolved today, time to solve and satisfaction. Read-only API key, free plan available.
Freshdesk is a trademark of Freshworks Inc. TVpilot is not affiliated with Freshworks.