Freshdesk on the wall:
the queue, the deadlines, the score

The live queue for the groups you picked, in numbers readable from across the room.

Tickets whose due date has passed, straight from the Freshdesk due_by, so an SLA breach is visible before the report.

With the trend against the previous period and a 7-day line under the Open count.

The average over the last 7 days, computed from the resolution timestamps Freshdesk records.

Happy responses as a percentage over 30 days from your satisfaction surveys, with the number of responses.

Spam received today, and the open tickets by group, by email, phone, chat or portal, and by tag.

In Freshdesk click your profile picture, open Profile settings and copy the API key shown on the right.

Your Freshdesk domain (company.freshdesk.com) and the key. It reads with the rights of your agent role; a view-only agent is enough.

Test the connection, choose the groups that count, pick your tiles and push the board to a screen.

Perfect for trying TVpilot with one screen.

For small teams and single locations.

For growing businesses with multiple locations.

Enterprise-grade signage at any scale.